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Packing station errors

Errors that stop a label from generating at the packing station, and how to fix them.

Trigon Turf Sciences: FTR Exemption or AES Citation

This is a common error in Logiwa. It happens when an international order includes products with a total declared value greater than $2,500. The error is returned by the carrier and looks like the screenshot below.

🖼️ Screenshot: carrier error message (available in the original Notion page).

When this happens, confirm and correct the declared value for the SKUs on the order.

flowchart TD
  A([Label fails: FTR Exemption or AES Citation]) --> B{International order with declared value over $2,500?}
  B -- Yes --> C[Lower the SKUs' custom declared values so the order total is under $2,500]
  C --> D[Save the products]
  D --> E[Reprocess the order and generate the label]
  B -- No --> F[Document the case and open a ticket in the Logiwa Portal]

Figure 1. Resolving the FTR Exemption or AES Citation error.

Steps

  1. In Logiwa, go to Settings → Products.
  2. Search for the product(s) included in the affected order.
  3. Example: For SKU “2701” under client Trigon, open the SKU and click Edit.
  4. In the SKU settings, go to Step 4: Advanced.
  5. Find Add Custom declarations.

🖼️ Screenshot: Add Custom declarations section (available in the original Notion page).

  1. Click the plus (+) icon to open the custom declaration screen.

🖼️ Screenshot: custom declaration screen (available in the original Notion page).

  1. Update the declared value(s) so the sum of all declared values on the order is less than $2,500.
  2. Save the product changes.
  3. Reprocess the order and try generating the label again.

Example

  • SKU “2715”: 20 items at $100 each → $2,000
  • SKU “2701”: 10 items at $70 each → $700

Total declared value = $2,700.

To fix it, lower the declared value of one or more SKUs so the total falls below $2,500. For example, change SKU “2715” from $100 to $80:

  • 20 × $80 = $1,600
  • Plus $700 = $2,300

After saving, try generating the label again.